We have continued to review and implement the most up to date Government guidance and are pleased to confirm the office is now open as usual from 9am to 5pm.
We continue to review and, as the guidance changes, refine our robust risk assessment which covers our client facing reception and meeting room areas, as well as our internal risks for staff work areas, office cleaning and maintenance requirements and, importantly, the impacts on staff communication and well being.
We have adopted the following measures which affect client arrangements:
We also continue to follow the guidance in relation to visitors to the office:
Please be aware that it is now a legal requirement to wear a face covering in the building unless you are exempt from doing so. They are required before you enter the building and until you leave it.
Our staff are not required to wear face coverings. If you have a pre-booked meeting and would prefer the person you are meeting with to wear a face- covering then please let them know. Our staff are free to wear a face covering if they wish to do so.
We would like to reassure our clients that we feel confident in maintaining our high level of client service.
Our staff remain accessible and ready to help you – whether you would prefer to continue to liaise via phone or email, or if you would feel comfortable to arrange a face to face meeting.
Please do not hesitate to get in touch if you have any questions at all. Please call or email your usual contact.
Refund of Deputyship fees
On 4 October 2019 the Ministry of Justice launched a new refund scheme.
The Office of the Public Guardian has decided that it needs to refund some of the fees it charged in deputyship matters for the period 1 April 2008 and 31 March 2015.
Some refunds will be issued automatically and some will need to be applied for, e.g. by the deputy themselves or executors in an estate.
Further details can be found;